At Intelligent Armour Limited we try to be as helpful and as accommodating as physically possible. We understand that sometimes products are wrong or that they just don't fit!
By law, you have the right to cancel an order and return items unopened and in a re-saleable condition for a refund before the order is dispatched or within seven working days of the day after the date the item was received.
Returning an item
To return or exchange an item or items, please send back to us the item or items with original packing and download and fill in our return note. Please ensure that returned goods are correctly packed to prevent any damage.
In case of an exchange, we will ask for the payment of a secondary postage which will be the same as the one which has been paid originally when you ordered with Intelligent Armour. Payment can be made by cheque and enclose with the returned goods, by telephone or via Paypal to send to:info@intelligent-armour.co.uk
If the wrong item has been sent to you Intelligent Armour Ltd would refund you the cost of postage you had to pay to return the item to us and we wouldn’t ask you to pay any other charge for the shipping if you wish to make an exchange.
All said items must be sent via registered mail and we recommend that you keep a proof of postage and a note of the tracking number. If goods are not sent recorded we cannot be held responsible if the goods do not reach us.
On receipt of the returned product, we will either issue a full refund or exchange your products as per your wishes.
*Please note that in the interests of hygiene, underwear cannot be returned
Cost of return
The cost for returning any unwanted products, for an exchange or a refund, will be at your charge.
Refund of delivery charges
For faulty / damaged in transit or mis-delivered items, you may either opt for a replacement item or a full refund - including outward and return delivery charges.
For correctly delivered goods of merchantable quality, we will refund the original shipping charge if an entire order is returned but not the cost of return that the customer will have to support when he returns the goods.
Faulty or damaged goods
If an item is faulty it must be returned to us for inspection and if necessary we will forward it to the manufacturers for testing, before replacement goods or a refund can be issued. Please allow up to 28 days for this process.
Transaction fees
Where returned or cancelled goods have been purchased with a credit card, a transaction fee of around 3.5% will be incurred unless said goods are found to be faulty or damaged. This fee is levied by our payment service and is otherwise unrecoverable by Intelligent Armour Limited.
